Services / What we do
We offer research & design into brand, product & service experiences
View 1: Proud Mum, the presentation…
View 2: Sensible Dad, a written list…
Our experience design approach will help you achieve:
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Real tangible improvements |
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Efficient, user-centered products, services & brands |
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Less errors, less customer service needs |
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Engaged customers, loyal advocates |
Research
We learn. We analyse customer behaviour and determine, what are they actually doing? What are their goals? How do they engage with our clients? And we learn about our client’s offering from the inside out. Understanding the mechanics and goals of their offering. Services include:- Usability testing
- Ethnographic studies
- User research
- Content auditing
- Competitor & statistical analysis
Strategy
We consult. One Big Field provides strategic, business consultancy. To define compelling experiences which build lasting relationships with customers. Creating and translating strategic vision into a set of workable, focused requirements. Services include:- Brand experience strategy
- Ideation and innovation workshops
- Creating business cases, business requirements, user requirements & content requirements
- Persona development
- User journeys, narration & task analysis
- Tender support
Case study example: Scoping an interactive tool for Futurelab
Design
We design. Our approach is to prototype quickly, iteratively, and early to limit your risk.And then to test with users and stakeholders. Combined with our research insight and strategic direction, we can help you craft truly user-centred products and services. Services include:- Storyboarding
- Co-design workshops
- Prototypes and concepts
- Information architecture
- Interaction design
- Service design
- Service blueprints
- Functional specifications
Case study example: Customer experience design for top 10 independent cinema, Tyneside Cinema
Deliver
We care. Passionately about our work. We want to build meaningful, ongoing relationships with our clients. They’re our customers. We provide direction at critical milestones throughout a product or services life-cycle. During build, beta and live. Services include:- Experience management
- UAT testing
- Post-implementation reviews
- Usability testing
Case study example: User experience ‘sense-check’ for Dshed’s new website
“Stop shaking your hand so fast!”